Melbourne Deluxe Chauffeurs – Terms and Conditions

We are obliged to provide you with formal terms and conditions.

Melbourne Deluxe Chauffeurs are available for hire 24 hours a day 365 days a year.

Bookings for Bank & Public holidays are subject to availability and special negotiated rates will apply.

Booking Conditions

At the time of booking, clients should always ensure the following information is correct and they have allowed sufficient travel time. Melbourne Deluxe Chauffeurs is not responsible for any cost incurred by the client (missed flights, etc) associated with recognising travel arrangement which includes any circumstances not under Melbourne Deluxe Chauffeurs’ control (weather conditions, road works, traffic delays, etc).

We confirm all email bookings by return by phone / email, normally on the evening prior to travel. Please note, if you have not received a confirmation, this may mean that a booking has not been confirmed. In this instance, please contact us to finalise and confirm a travel time and date.

Extras

Any variation of direct journey not advised at time of booking, such as extra pickups, preferred routes and stops as requested by client will incur extra charges by our hourly kilometre rate, whichever the greater or as determined by the chauffeur.

Accepted Payment Methods

Melbourne Deluxe Chauffeurs accepts MasterCard, Visa, American Express, Diners Club, EFT & cheques. A surcharge of 5% will be levied for all credit card payments on top of the booking fare.

 Cancellations/ Late Charges

A minimum 2 hours cancellation is required. If this requirement has not been met, full payment of the trip charge applies. If advanced notice is given 50 % Booking fee will be charged.

Late changes must be notified with at least 2 hours notice, otherwise cancellation charges will apply or additional waiting times will be charged.

If a client/passenger fails to arrive at the designated location and/or has not informed Melbourne Deluxe Chauffeurs of any change of plan, then the full amount will be charged plus wait time where applicable.

Waiting Time

Waiting time at Melbourne Airport from flight landing time is as follows:

Melbourne Airport parking fees will be charged at $5.00 (first 25 minutes) for domestic pick ups  and $15.00 for international pickups (1 Hour )

On Time

Please be assured that Melbourne Deluxe Chauffeurs will take every reasonable safeguard to achieve an on time service, however in the unlikely event that our chauffeurs arrives later than the booked in pick up time due to circumstances how so ever caused, no liability will be accepted by Melbourne Deluxe Chauffeurs. A client notification will be sent in the event of unexpected delays.

Smoking

In accordance to strict Public Health and Safety guidelines, we adhere to and maintain a non-smoking policy in all of our vehicles, however additional time can be added to the journey at the time of booking to allow the chauffeur to make additional stops allocated for smoking breaks.

Insurance

We are insured for passenger travel. This insurance is for public liability and NOT independent travel insurance. This covers all the passengers in the vehicle while it is in operation.

Although every endeavour will be made to ensure the safe keeping of personal property, we cannot accept liability for the loss of individual items. Please check that you have sufficient coverage for any personal property that you bring into our vehicles.

Vehicle Presentation

Clients/passengers are responsible for any damage or soiling they cause to the interior and/or exterior of a vehicle whilst on hire to them and or during the journey. Such clients will be invoiced accordingly for any repair or valeting required reinstating a vehicle to previous working order.

Inappropriate Behaviour

Clients/passengers acting in an anti-social manner, causing unwarranted distraction to the driver or generally causing concerns regarding safety will be asked to leave the vehicle and seek alternative transport to their destination. No refund will be offered in these circumstances.

Chauffeur Attire

Melbourne Deluxe Chauffeurs will wear at a minimum a shirt collar and tie, a smart formal suit.

Amendments to Terms and Conditions

Melbourne Deluxe Chauffeurs reserves the right to amend these Terms and Conditions. All clients shall be informed prior to any changes being implemented or at the time of inquiry/booking.